TFS Global Limited – Privacy Policy
Last Updated: August 2025
TFS Global Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains when and why we collect personal information, how we use it, the conditions under which it may be disclosed to others, and how it is kept secure. It also sets out your legal rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
TFS Global Limited is registered in England & Wales (Company No. 11248529) and is the data controller of your personal data.
Email: info@tfsglobal.co.uk
Phone: 0203 092 0577
1. If You Have Received Marketing from Us
We sometimes contact UK homeowners by post to let them know about our services.
What we collect:
Name
Postal address
Where we obtain it:
From lawful, reputable sources, which may include:
HM Land Registry
The Electoral Roll
Public court listings
Companies House
The Gazette
Reputable data providers who comply with UK GDPR
How we use it:
We send postal marketing about our services, which may include funding solutions and tailored advice for property-related matters.
Lawful basis:
Legitimate interests – promoting our services to homeowners who may benefit. We have carried out a Legitimate Interests Assessment to ensure this is proportionate and respects your rights.
Your rights:
You have the absolute right to object to our marketing at any time. If you object, we will stop sending you marketing and retain only minimal suppression data (your name and address) to ensure you are not contacted again.
Retention:
We keep marketing data only as long as necessary to make initial contact. Suppression list details are kept indefinitely to honour opt-out requests.
If you would like more detailed information about how we process data for marketing purposes, you can request our GDPR Compliance Statement by contacting us.
2. If You Are a Lending Customer or Applicant
We collect and process personal information when you apply for, take out, or guarantee a loan or other financial facility with us.
Information we collect:
Name, date of birth, residential address, and contact details
Identification documents (passport, driving licence, utility bills)
Financial, employment, and income information
Loan application details and supporting documents
Information from credit reference agencies, fraud prevention agencies, and public sources (e.g., Companies House, Land Registry)
Information from brokers, solicitors, surveyors, insurers, and other professional advisers
How we use it:
- To assess and process loan applications
To verify identity, prevent fraud, and meet legal and regulatory requirements
To manage agreements and accounts
To recover debts and repossess property where required
To respond to queries, complaints, and legal claims
Lawful bases:
Contract (to take steps before entering into or performing a contract)
Legal obligation (e.g., anti-money laundering checks)
Legitimate interests (e.g., debt recovery, business operations)
3. Personal Information We Receive from Other Sources
We may obtain information from:
Current and previous lenders, receivers, estate agents, and solicitors
Fraud prevention agencies (see below)
Publicly available sources such as HM Land Registry, Companies House, the electoral register, and The Gazette
We may also research public platforms and databases to identify individuals who may benefit from our services, particularly during possession proceedings.
4. Disclosure to Third Parties
We may share your data with:
Brokers and intermediaries
Potential loan funders and associated companies within our group
Professional advisers and service providers (solicitors, surveyors, insurers, IT providers)
Fraud prevention agencies and law enforcement bodies
Courts where required by law
Reputable third-party data providers (for marketing data only)
All recipients are required to protect your data and use it only for lawful purposes.
5. How We Protect Your Data
We use secure UK based systems with access restricted to authorised personnel only. We take appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure, or loss.
6. Retention of Your Information
We do not retain personal information for longer than necessary. Fraud prevention agencies may keep certain records for up to 6 years.
Marketing suppression lists are kept indefinitely to ensure we do not contact you again if you opt out.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
Be informed about how we use your data
Request access to your data
Request correction of inaccurate data
Request deletion of your data in certain circumstances
Object to our processing (including direct marketing)
Restrict processing in certain circumstances
Request transfer of your data to another provider (data portability)
Withdraw consent where we rely on consent (does not affect prior lawful processing)
To exercise your rights, contact us using the details above.
8. Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
9. Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, communicated directly to you.